Skip to content

two ways to listen

March 24, 2014

I frequently find myself reminding others that we can ‘listen’ to people in two ways.  We tend to rely on listening to what people say with words.   We count on people to actually tell us what they want, what they think, what they need, how they feel, ….  But the truth is that people tell us much more with their actions.  We can be far more effective in our listening if we listen to what people do.  People’s actions or lack of actions indicate what is really important to them.  People’s behaviours and facial expressions provide much insight.  And when people’s words and actions are in contradiction – it’s their actions we need to take note of.   Actions are far louder than words.

Advertisements

From → Uncategorized

Leave a Comment

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: